Million Consulting Services has been actively engaging in projects to facilitate the evolution of public safety communications. Recently, Monica was a panelist in the 2023 IJIS Institute Community Forum in Austin, Texas. The panel was comprised of industry leaders who are significantly changing the landscape of traditional 9-1-1 operations.  The panel discussed how emergency communication centers are evolving in both technology and operations to meet citizen expectations.  The discussion revolved around the changes that are going to be necessary for the modernization of 9-1-1 in North America.

Panelists: Tamara Bell, Jessica Loos, Brad Flanagan, Monica Million, Tina Buenta, and Moderator Ed Craig.